Questions and Support

Rates & Coverage

Benefits Enrollment  Call Center Assistance

  • YES Prep has a call center representative standing by if you need assistance enrolling in your benefits through PlanSource.  You may also call 1-877-235-7356 from 7 a.m. to 10 p.m. Monday through Friday.

Meet ALEX!!

  • Aetna has a new tool to assist you in making a decision for medical benefits. Meet ALEX, your benefits counselor for medical benefits only! ALEX walks you through your benefits and helps you make decisions. ALEX provides a summary of your benefits and is accurate to the best of Aetna’s knowledge. However, you should fully review all of your benefits documents before enrolling. ALEX may provide estimates or suggestions, but only you can elect benefits to best suit your needs. You MUST still go through PlanSource to enroll in benefits.

Technology Questions

  • If you are struggling getting into the PlanSource  website, please call 1-877-235-7356.

YES Prep Talent Support

  • If you’re not sure where to turn or need additional support, please contact the Talent Support team at

Rates & Coverage

This guide is your one stop shop for information on coverage options and insurance rates.