Questions and Support

Rates & Coverage

YES Prep Benefits Advocacy Center (BAC)

  • YES Prep has a call center representative standing by to support you with all benefits-related questions! The BAC is a group of dedicated professionals who can assist you with the following:
    • Assist with enrollments, questions, and general benefits support
    • Help you find providers in your area
    • Provide claim resolution if you’re ever having issues with a denied claim
    • Order ID cards for you so you don’t have to call carriers directly

    While this is a short list of general benefits inquiries, they will be able to assist you with all things benefits! Please email or call (833) 888-6697. The Talent Support team will no longer field benefits questions and will direct our benefits inbox and related emails/calls to the Benefits Advocacy Center.

Meet ALEX!!

  • Aetna has a great tool to assist you with better understanding and using your TRS health plan.
  • Meet ALEX, your benefits counselor for medical benefits only! ALEX  can:
    • Help you understand how your medical plan works — without all the insurance jargon
    • Explain plan cost sharing — deductibles, coinsurance, copays, out-of-pocket maximum
    • Walk you through how expenses are covered and benefits are paid
    • Help you compare medical plan options
  •  You MUST still go through PlanSource to enroll in benefits.

Technology Questions

Rates & Coverage

This guide is your one stop shop for information on coverage options and insurance rates.